Help Center

Here we have collected the most common questions we get, with answers!

Can we outsource available work shifts that extra staff can apply for?
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Yes, and they can either search and apply for free work shifts in the app themselves or you can send notifications via push or sms.

Will there be problems when staff start after midnight?
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No problems, the hours and cost follow-up lands on the right day and inconvenient working hours is automatically recorded.

Can I easily move the POS terminals around when needed?
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Yes, just take the iPad with the stand and put it in the place where it is most needed right now.

How quickly can we get follow-up and cost allocation?
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You can keep track of costs and hours worked directly without manual intervention and Caspeco allocates costs for hours worked, red days and holidays to different cost centres, both in statistics and in accounting.

Is it reasonable that we change the system in two months?
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We can change your system next week if you want, but of course it's best if we plan it together in the best possible way. We have often had the reaction from new customers that they are surprised at how easy it is to switch to Caspeco, even in larger operations, and that afterwards they say 'wasn't it more difficult than this'? But that's also because we hold your hand all the way and we've done this so many times before.


From which payroll systems can we transfer hours worked?
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We have no links to other payroll systems because the great thing about Caspeco is that it is not needed. Caspeco Staff management is a complete system with time clock, schedule and payroll. You manage everything in one system from start to finish and save a lot of time both in the daily work of certifying hours and even more so in the payroll process which is much faster than in traditional systems.

Why should we choose Caspeco?
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We have a unique total solution with great support. One supplier, one phone number - no one else to blame and we're the system you can grow with, giving you rock-solid control and better profitability whether you're a small business or larger.

Can you see the cost of kitchen staff versus food sold?
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Yes, you can see directly the kitchen staff percentage measured against food and also get sales per hour worked - you can see this in all departments.

What is the easiest way to register a new employee?
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The easiest way to do this is via the punch clock, where they enter their name, social security number, email address and mobile phone number, and in a flash they are entered into the system and the personal register.

Can I place my next order while guest no. 1 is paying?
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Yes, the POS runs the payment in the background and you can more quickly handle the queue by starting the next order.

Is there a puck system?
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Yes, you can either enter the puck number with each order or an order number can be printed on the receipt which is then displayed on a bong screen in the restaurant and ready to be marked when the food is ready for pick up by the guest.

Can I compare my personnel costs to sales on an hourly basis?
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Yes, it is possible to see both sales and personnel costs broken down by hour.

Can you measure cut scores?
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It is possible to measure average prices, and also additional sales such as the number of dipping sauces per hamburger sold. You can also measure the cooking time from ordering until the order is marked ready in the kitchen.

Is it possible for the guest to order and pay by himself?
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Yes, both via the app or via express checkouts. Pre-orders for takeaways can be made in advance via the web and also paid in advance. At a pre-arranged interval before pick-up, the order is printed on the bong printer in the kitchen for example.

Do you support the HRF Tourism Supplement and the Leisure Agreement?
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We support both and can help you manage them automatically.

Can I add an extra POS during high season?
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Yes, it's easy to add multiple checkout points that are charged to seasonality.

Are daily sales reports sent to accounting systems?
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Yes, the POS can automatically send daily reports that are loaded into your accounting system.

Is it possible to connect multiple card terminals to the same POS?
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Yes, you can connect any number of card terminals to the same POS.

How do I access Back Office?
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You can access the checkout's Back Office via the browser from both mobile, computer and iPad.

Is it possible to charge and print the bill in the card terminal?
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Yes, Verifone has wireless card terminals that you can bring to the table/guest to print the bill, charge and get the receipt printed.

Is there integration with my accounting system and bank?
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Yes, accounting is transferred and payment files can be sent to all banks, even with ISO20022.

Do I need to be trained in payroll to run payroll in your system?
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No, most of our customers manage their own payroll using the system and our support. However, you need to have a basic understanding of collective agreements and laws.

Do you support all the rules in union agreements?
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Yes, we fully support Visita's agreement with HRF & Unionen.

How quickly can you get started?
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You can be up and running with the staff management system immediately, usually within a few days.

Do you have support for broken pay periods?
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No, but we have a simple function to manage the transition from broken pay period to trailing.

What do you charge per booked guest?
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We only have a fixed monthly fee which saves a lot of money for your business.

Do you have a prepayment option in the booking system?
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Yes, the payment function can pick up and calculate the amount the guest will pay via Swish or card.

Do you have a Booking API and integrations in the booking system?
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In fact, we have both of these. If you can talk about what is available for a long time, ask us if you want to know more.

Can you enter your budget?
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Yes, we can convert most excel sheets to our input format and load it.

Do we have to enter the raw material costs manually?
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In most cases, we get them via the import of cash data or via FreshX.

Can you have multiple Dashboards?
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Yes, the number of Dashboards is infinite and you can even see multiple companies in the same Dashboard.

Can we build our own reports?
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Yes, you can build pretty much any report you want, or we can build the reports for you.

Are you integrated with our POS?
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Caspeco is integrated with virtually all POS systems, and we can also retrieve data back in time.

How much does Caspeco's different systems cost?
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The price of Caspeco's different systems is adapted to your business, so that everyone can use professional systems, independent of size. Then, of course, you get a better deal if you choose to use several of Caspeco's systems.

Do we need to replace all our current systems?
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No, you only change the systems you want to change. But there are clear advantages of using multiple systems from Caspeco, and on top of that you get an even better deal.

Does Caspeco also supply hardware?
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Yes, the POS system includes hardware. You simply choose what you need.

How can we increase our profitability?
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We have lots of tips and smart advice on how you can effectively increase your profitability. Take a look at the page Guide to increased profitability, where we gather all the knowledge about this.

We support you all the way!

Want to know more about how we can help streamline your business and increase profitability?